FurKids Retreat – Terms and Conditions
Please read these Terms and Conditions carefully before booking with FurKids Retreat. By proceeding with a booking, you agree to be bound by the following terms.
FurKids Retreat agrees to exercise due and responsible care, treat all pets with kindness, and prioritise their welfare at all times.
1. Minimum Booking Periods
a. A 5-day minimum booking applies during school holidays and peak periods.
b. a 14-day minimum booking applies during the Christmas school holiday period.
2. Deposits, Cancellations & Booking Changes
A 50% non-refundable deposit is required to confirm all bookings.
a. Cancellations:
If a booking is cancelled with at least 7 days’ notice (or 14 days during peak periods), the deposit can be applied as a credit to your account for future use.
Cancellations made within 7 days (or 14 days during peak periods) of the scheduled check-in will result in the deposit being forfeited. If the total invoice amount was paid in full, then 50% can be refunded less a $25 admin fee or kept as a credit on your account.
b. Changes to Bookings:
Booking changes made within 7 days (or 14 days during peak periods) of the scheduled check-in will be treated as a late cancellation, and the full original booking amount will be payable, regardless of the adjusted stay.
3. Day Rate Policy
Payment is based on a daily rate, regardless of drop-off or pick-up times.
4. Final Payment
Full payment is required 48 hours before check-in.
5. Early Pick-Ups & Additional Charges
No refunds will be given for early pick-ups. Any additional charges incurred must be paid prior to the pet’s departure.
6. Credit Expiry
Account credits must be used within 12 months of issue.
7. Health & Vaccinations
The Owner confirms that all pets are up to date with vaccinations, flea and tick treatments, and have not had or been exposed to any contagious diseases in the past 6 weeks.
8. Ownership Declaration
The Owner confirms they are the sole legal owner of the pet(s) and that all information provided is true and correct.
9. Use of Images
The Owner gives permission for images of their pet(s) to be used in FurKids Retreat marketing and promotional materials.
10. Pet Welfare & Emergency Care
FurKids Retreat is authorised to take any action deemed necessary to ensure the health and wellbeing of the pet(s). This includes contacting a veterinarian if needed, with all costs to be paid by the Owner before collection.
11. Veterinary Authority
The Owner gives full authority for FurKids Retreat to consult with or authorise treatment by a veterinarian in the event of sickness, injury, accident or other concern, at the Owner’s expense.
12. Emergency Decisions
In serious situations where the Owner cannot be contacted, the veterinarian’s recommendation shall be final.
13. Risk Acknowledgement
While all due care is taken, FurKids Retreat accepts no liability for illness (including kennel cough or canine influenza), tick paralysis, injury, accident, loss, or death, provided due diligence has been exercised.
14. Liability for Damages
The Owner is financially responsible if their pet(s) cause injury to another person or animal, or damage property.
15. Lien for Unpaid Fees
FurKids Retreat maintains a lien over the pet(s) until all fees are paid in full.
16. Abandonment & Non-Payment
If payment is not received and no contact is made within two (2) weeks of the scheduled pickup, FurKids Retreat may re home, sell, or otherwise rehouse the pet(s). The Owner remains liable for any shortfall in costs following this action.
17. Pricing
All rates are subject to change without notice.
18. Payment Methods
We accept credit card payments (with a 2% surcharge). Credit card details may be held on file for emergency veterinary care.