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Terms & Conditions

  1. Minimum bookings (during these dates shorter bookings may be available but are not guaranteed): School Holidays five day minimum booking; Christmas School Holidays seven day minimum booking
  2. FurKids Retreat requires a 50% deposit to confirm all bookings – this deposit is not refundable but is transferrable subject to availability outside of school holiday dates only if cancellation is made with seven or more days’ notice or 14 or more days for school holidays.
  3. The Owner acknowledges that payment is based on a day rate irrespective of drop-off and pick-up times.
  4. Payment is to be made in full before check-in. There are no refunds for early pick-ups. Any additional charges incurred are to be paid in full before your pet is discharged.
  5. Any monies credited to your account must be used within 12 months of credit given.
  6. The Owner confirms that their pet/s are up-to-date with vaccinations and have not had or been in contact with a transmittable disease in the past 6 weeks and pet/s are up-to-date with flea and tick treatments.
  7. The Owner specifically represents that he or she is the sole owner of the animal, free and clear of all liens and encumbrances and the information provided is true and correct.
  8. The Owner gives permission for displaying images of their pet/s for any FurKids Retreat marketing campaigns, where applicable.
  9. FurKids Retreat is authorised to do whatever they deem necessary for the health and wellbeing of your pet/s during their stay with us.
  10. The Owner gives full authority to FurKids Retreat to call a veterinary surgeon for any treatment or procedure in the event of sickness, illness, accident, injury or any reason should FurKids Retreat deem necessary at the Owner’s expense. The Owner agrees to pay all expenses in this regard before their pet is discharged.
  11. In the event of serious illness when the Owner cannot be contacted, the veterinarian’s decision shall be final.
  12. FurKids Retreat is without responsibility for canine influenza, kennel cough, tick paralysis, sickness, illness, accident, injury, death, loss or damage of any kind whatsoever, where due diligence and care has been exercised.
  13. The Owner agrees if their pet/s attack or cause serious injury to any person or animal, or damage any items, the Owner will be held financially liable.
  14. If the Owner has not come to collect their pet/s within two weeks of the scheduled end of their stay, the pet will be deemed abandoned and FurKids Retreat will appropriately take action to re-home the pet.
  15. All rates are subject to change without notice.
  16. Credit card details are required on file in case of emergency veterinary care.
  17. FurKids Retreat agrees to exercise due and responsible care, handle pets with kindness and always place the pet/s welfare above all else.