By paying the invoice and leaving your pet in our care, you are confirming your acceptance of all the conditions outlined below:
- Admission Policy: At FurKids Retreat, we strive to provide a safe and comfortable environment for all pets and staff. We reserve the right to refuse admission to any pet if we feel that the accommodation is not suitable for their specific needs or behaviour. We also ask that all interactions remain respectful—abusive or inappropriate behaviour towards our team will not be tolerated and may result in a refusal of service.
- Health and Vaccination Requirements: The owner confirms that their pet is up-to-date with all required vaccinations—specifically, a C5 vaccination for dogs and a minimum of F2 (preferably F3) vaccination for cats. Additionally, the owner confirms that their pet has not had, nor been in contact with, any transmissible disease in the past 6 weeks and is up-to-date with flea and tick treatments. If flea or tick treatment is needed during their stay, the owner agrees to supply or pay for the necessary treatment.
- Care and Welfare: FurKids Retreat is committed to exercising due diligence and responsible care. We will handle all pets with kindness and prioritise their welfare above all else.
- Booking Deposit: FurKids Retreat requires a 50% deposit to confirm all bookings. This deposit is non-refundable but may be transferred to another date, subject to availability, provided that cancellation occurs with at least seven days’ notice (or 14 days for school holiday periods).
- Payment Terms: The Owner acknowledges that payment is based on a per calendar day rate, regardless of drop-off and pick-up times. This policy is in place due to the cap on the number of dogs and cats allowed on-site. Full payment is required before check-in, and there are no refunds for early pick-ups. Any additional charges incurred must also be paid in full before your pet is discharged.
- Minimum Booking Requirements: During specific periods, minimum booking durations apply: a five-day minimum for school holidays and a ten-day minimum for the Christmas school holidays. While shorter bookings may be available during these times, they are not guaranteed.
- Authority for Veterinary Care: FurKids Retreat is authorised to take any necessary actions for the health and well-being of your pet(s) during their stay. The Owner grants full authority to FurKids Retreat to contact a veterinary surgeon for any treatment or procedure deemed necessary due to sickness, injury, or any other reason, at the Owner’s expense. The Owner agrees to pay all related expenses before their pet is discharged. In the event of a serious illness where the Owner cannot be contacted, the veterinarian’s decision will be final.
- Medication Requirements: All medication must be clearly labelled with the frequency and amount, and it must be in its original veterinary packaging.
- Liability Disclaimer: FurKids Retreat is not responsible for any cases of canine influenza, kennel cough, tick paralysis, sickness, illness, accident, injury, death, loss, or damage of any kind, provided that due diligence and care have been exercised.
- Financial Liability for Damages: The Owner agrees to be financially liable for any injuries caused by their pet(s) to any person or animal, as well as for any damage to property.
- Personal Items: Bedding and toys brought from home are left at the Owner’s risk and may not be returned in the same condition. FurKids Retreat is not responsible for any lost, soiled, or damaged items.
- Coat Care: FurKids Retreat is not responsible for your pet’s coat during their stay, including issues related to matting, knotting, or odour. A complimentary bath is offered upon departure for dogs staying longer than two nights.
- Ownership Representation: The Owner represents that they are the sole owner of the animal, free of any liens or encumbrances, and that all information provided is true and accurate.
- Permission for Image Use: The Owner grants permission for FurKids Retreat to use images of their pet(s) in marketing campaigns and promotional materials, where applicable.
- Abandonment Policy: If the Owner has not collected their pet(s) within two weeks of the scheduled end of their stay, the pet will be considered abandoned. In such cases, FurKids Retreat will take appropriate actions to re-home the pet.
- Rate Changes: All rates are subject to change without prior notice.